Frequently Asked Questions

These are a few topics that many people have questions about. If you don’t see your question here, or if you need a detailed explanation for your rental, our friendly staff will be happy to answer your questions, contact us.

General Questions

How Early Should I Reserve a Tent?

All our tent rentals are available on a first-come, first-serve basis. To minimize the effects of market changes on your budget, we provide quotes only within one year. Popular dates can be fully booked months in advance. Please head to our “Get A Quote”page and fill out the form. This is the best way to connect with us on your needs.

How Do I Place My Rental Order?

To ensure that we are able to give you the most accurate quote, all of our clients must head to our “Get A Quote” page on our website and fill out your event information.

Once submitted, a  member of our team will confirm that we have received your request for a quote and that your information has been passed on to our quotes team. 

From there a member of our team will 

a) We will let you know if your requested date is available. 

b) You will receive your quote within 3-5 business days of submitting your form.


How Can I Pay For My Rental Order?

We accept cheques and E-transfer.

50% deposit is due upon booking, is refundable up to 60 days prior to your event. 

Balance is due 7 days prior to your event date. 

How To Change My Order?

Once you fill out the “Get A Quote” form on our website, you will be contacted by one of our team members for the process and receive a confirmation email. If any changes are required, you can reach out to your personal order contact directly. You can also call us for assistance. We will do our best to meet your needs.

Can I Cancel My Order?

Cancellation of reserved items may not result in a refund. We will normally be in touch 2-4 weeks prior to your event date to confirm your order, but you can always call or email us sooner. Please contact us as soon as possible with changes and or cancellations to your order.

What Areas Do You Service? What Are The Pickup & Delivery Costs?

We service the entire Greater Vancouver area and Fraser Valley. We have even gone to do jobs up in Whistler/Squamish. Delivery and pickup fees are based on many factors including distance, type of event, and time of year. Please contact our expert sales staff for an accurate quote that will include delivery and pickup services.

How Much Assistance Will I Receive From Your Sales Team?

Due to every event being unique, our sales staff will do their best to tailor an order to meet the vision of your event. However, we want to make you aware that we are a tent rental company, not an event planning company. Therefore, we can not guarantee our recommendations will be what you need for your event. 

If you are requiring further help planning your event, we are more than happy to refer you to many talented industry professionals for all of your needs. Our referrals do not guarantee your booking with our industry partners. It is your responsibility to reach out and connect on your own.

What Do I Do In Case Of An Emergency?

Tents are designed to withstand the elements, however, they are temporary structures. It is very important to have an emergency plan in place ahead of time and a point person who knows the plan and can make quick decisions if necessary during the event. An emergency plan should include contact information for emergency plans for extreme foul weather. At Elevation Tent, we provide needed assistance in an emergency. Contact us. We will be ready to help.

Setup & Takedown

When Will My Tent Be Delivered And Picked Up?

Our normal delivery is 1-3 days prior to the event and picked up 1-2 days after the event. Our sales staff will contact you 48hrs prior to your event to confirm your order and schedule for delivery. We will do our best to accommodate specific delivery schedule needs, so please let our sales staff know of any restrictions as soon as possible. Extra fees may apply.

Do I Need To Be On Site While My Tent Is Being Setup?

While it is not required for you to be onsite for setup or take down we would highly recommend you or a trusted party is there to meet with our crew, as this will help insure the correct placement of the tent, and that all items ordered made it to site. We will also be in contact closer to your event to ask for any site maps or tent placement maps you may have that we can send with the setup crew.

What Do I Need To Do In Order To Prepare For Delivery?

Prior to delivery you should ensure the area is prepared. 

Make sure there are no vehicles or other objects that may block direct access to the site for our delivery crews. If you are renting a tent, the tent site should be free from any removable obstructions such as toys or furniture and clean from trash, debris and animal waste. Be sure to complete any mowing or landscaping of the tent site in advance. Don’t forget to notify your landscaper of any schedule changes for that particular week. All irrigation schedules should be revised to accommodate the days the tent (and your event) are to take place.

All other rental items should be removed from under the tent prior to our crew coming for take down. So it is important to schedule other party rental companies for removal prior to us returning for the strike of your tent. 

If our crew needs to clear the area prior to setup, or remove items from under the tent prior to strike, there will be extra labour charges to your rental for time spent on the removal of items. 


Tent Space & Installation Requirements

How Do I Know What Size Of Tent I'll Need?

It is difficult to give hard and fast rules as so much depends on the type of function, the layout of the function and the site space available. We will ask for the size of the area in which the tent will be set up. This will determine the size of the tent and the anchoring system that will fit.

How Much Space Do I Need For A Tent?

We have a few different ways that we secure our tents to the ground. If possible, we use stakes that are set in the ground about 3-5 feet around the outskirts of the tent and straps that connect to the tent and the stakes. Stakes are not always feasible on the grounds that the tent will be set up on. There may be irrigation underground, or the venue does not allow stakes or the tent is being set up on concrete or asphalt. In this case, we also can use cement blocks or large water barrels.

A good general rule of them is to allow for an extra 5 to 10 feet around the area you wish to have the tent set up. For example, if you are requiring a 40’ x 60’ tent, then the total area needed would be 45’ x 70’. 

Every situation is unique, and therefore, we do offer site visits at a minimum charge (credited off your invoice if booked with us) to ensure that your needs can properly be met. Just be sure to make a note on your “Request A Quote” form next to your dimensions of your area available. 

What If My Tent Site Is Not Very Flat or Soft?

To best answer this question, when in doubt, be sure to add extra notes in to your “Request for Quote” form on any details on your elevation of surface we should know about. A member of our team will determine if a site visit would be best.

Tents can adapt to some change in elevation, however tables, chairs, and dance floor may be more of a concern in some cases. Soft ground can compromise the safe installation of some tents. During a site visit we can address this issue. There are flooring options available to cover an entire tent if need be.

Can You Install A Tent On Asphalt, Cobblestones, Cement Pads, Patios, or Boats?

Yes, we can. We offer a wide variety of sizes and types of tents that can be installed in many locations. We would use weights, cement blocks, large water barrels, ratchets, or a combination of each to secure the tent. Some of these locations would require a site visit prior to ensure we have a clear idea of the setup logistics.

Can Tents Be Installed In Cold Weather?

Yes. We can and do install throughout the winter for many types of events. Tents can be completely enclosed and heated as necessary to provide welcoming outdoor event space.

Do I Need A Permit For My Tent Installation?

Each community has its own regulations regarding permits based on the size and type of event being held. As a general rule of thumb, it’s best to start with a call to your local municipality for their regulations. Usually if it is a temporary structure on private property a permit is not required, however some public locations will require a permit.

Can I Install A Tent Myself?

No. All our tents are professional grade and require installation by skilled installers as required by our insurance. Having a tent installed by a trained crew of installers also ensures a safe installation that only serves to benefit your guests and your event.

Can I Cook Under The Tent?

We do have tents for this purpose which are available for rent however, customers are solely responsible for any damage from cooking equipment, fireworks, explosives, fire pits, bonfires or other fire sources. You must also clearly state that cooking is the purpose for the tent being rented. Cooking is not permitted under our high end frame tents or marquees.


What Material Are Elevation Tents Made From?

Our tents are made of high-quality, commercial-grade vinyl.

Can We Have Custom-size Frame Tents or Clear Span Tents?

Yes. Once the booking has been confirmed. We provide the visual drawing service for our client, including a floor plan layout with the size of the tent recommended. No extra charge for this service.

What Are Included In The Price of Tent Rental?

We provide a custom rental plan based on your needs. The regular invoice included tent rental, install/take-down, delivery, site inspection (only if needed), visual drawing, and other flexible options based on your needs. If you have any questions, please contact us, we will be happy to help.

What Do You Offer For The Long-term Construction Tent Rental?

We know in the construction industry that everything must have a function and be done with great safety for your crew and materials/equipment. For long-term construction rentals, we provide durable, safe, and flexible options for your coverage needs, also including scheduled weekly check-up services by certified technicians.